Free cancellation
Cancel free up to 3 hours before your slot, from your account or the app. No questions asked.
Late cancellation & no-show
- Late cancellation (within 3 hours of the slot) carries a fee of ₹100; the rest is refunded.
- No-show: if the professional reaches your address and cannot start the service within 15 minutes, the booking is treated as a late cancellation.
How refunds are paid
- Default: instant credit to your Salon at Home wallet, usable on your next booking.
- Refund to source: back to the original payment method within 5 to 7 working days if you choose it at cancellation.
- Pay-after-service bookings have nothing to refund unless a late-cancellation fee was collected.
Cancelled by us
If we cannot assign a professional, you get a full refund plus a wallet credit as an apology. We will tell you on WhatsApp as early as we can.
Rescheduling
Write to support before the free-cancellation window and we move the slot at no charge.
Questions
Contact support, or if something went wrong, raise a complaint with our Grievance Officer. We acknowledge complaints within 48 hours and resolve them within 30 days.
Version 2026-10-09