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Legal

Privacy notice

This notice explains what Salon at Home collects when you use our website, apps and services, and how we protect it. It is written to meet the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

Version 2026-10-09Data fiduciary: Panvel Beauty Services LLP

What we collect

  • Account data: your name, mobile number and, if you share it, email and gender.
  • Service addresses and location you add so a professional can reach you. The pincode you type into the availability checker is used only for that check and is not stored.
  • Booking and payment records. Card and UPI details are handled by Razorpay and never stored on our servers.
  • Messages and calls with our team on WhatsApp and phone, including call recordings for quality and safety.
  • Marketing attribution such as the campaign that brought you here (UTM parameters and ad click identifiers), only with your consent.
  • Device and usage data needed to run the site securely (session, cart, security tokens), and analytics data if you allow it.
  • For professionals: identity, address and police verification documents, bank details for payouts and live location while on a job.

Why we use it

To deliver and support bookings, verify professionals, process payments and refunds, prevent fraud, send service updates on WhatsApp and SMS, meet tax and legal obligations, and, with your consent, send offers and measure our advertising. We report hashed conversion data to advertising platforms only when you have allowed marketing cookies.

Essential cookies keep you logged in, hold your cart and protect against fraud; they cannot be switched off. Analytics and marketing cookies are off until you accept them in the consent dialog. You can change or withdraw your choice at any time using in the footer. Withdrawing consent does not affect processing that happened before, and it does not affect services that do not depend on that consent.

For WhatsApp updates and offers, you choose at login whether we may message you. You can opt out any time from your profile or by replying STOP.

Sharing

Your name, address and masked phone number are shared with the assigned professional only for the duration of the job. We use processors such as Razorpay (payments), Meta (WhatsApp Cloud API and, with consent, advertising measurement), Tata Tele Business Services (calling) and cloud hosting providers inside India. We never sell personal data. We disclose data to authorities only when required by law.

Your data rights

Under the DPDP Act, 2023 you have the right to:

  • Access a summary of the personal data we hold about you and how it has been processed.
  • Correct or update your data; most of it you can edit in your account.
  • Erase your data when it is no longer needed for the purpose or a legal requirement (invoices must be kept for the period required by tax law).
  • Withdraw consent for marketing, analytics and WhatsApp offers at any time, as easily as you gave it.
  • Nominate a person to exercise these rights on your behalf in case of death or incapacity.
  • Grievance redressal: raise a complaint with our Grievance Officer, and if unresolved, approach the Data Protection Board of India.

To exercise a right, write to the Grievance Officer below or raise a request online. We verify your identity with an OTP to your registered mobile number and respond within 30 days.

Retention & security

Booking and invoice records are kept for the period required by Indian tax law. Identity documents of professionals are stored in a private store with restricted access. Data is encrypted in transit and backed up daily.

Unconverted enquiries
365 days
OTP logs
30 days
Professional location pings
30 days
Call recordings
180 days
Access logs
365 days

Children

Our services are for adults. You must be at least 18 years old to create an account or book a service. We do not knowingly process children's data.

Grievance Officer

Asha Pawar, Grievance Officer
Panvel Beauty Services LLP, 12 Station Road, Panvel, Maharashtra, 410206
Email: grievance@salon.panvelcity.in · Phone: 9000000010
Hours: Mon-Sat 10:00-18:00 · We acknowledge complaints within 48 hours and resolve them within 30 days.
Raise a complaint →

Data protection contact: Asha Pawar · privacy@salon.panvelcity.in

Changes

We will post any changes here and update the version date. For material changes we will notify you on WhatsApp or email before they take effect.

Version 2026-10-09