Grievance redressal

Tell us what went wrong

We acknowledge every grievance within 48 hours and resolve it within 30 days, as required by the Consumer Protection (E-Commerce) Rules, 2020. Already have a ticket? Track it here.

Your name

Mobile number

We send the ticket number and updates on WhatsApp to this number.

Email (optional)

Booking number (optional, e.g. GH2610081234)

What is it about?

Describe the problem

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Grievance Officer

Asha Pawar, Grievance Officer
Panvel Beauty Services LLP
12 Station Road, Panvel 410206

grievance@salon.panvelcity.in
9000000010
Mon-Sat 10:00-18:00

What happens next

You get a ticket number (GRV-…) and a tracking link right away.
Within 48 hours a named team member acknowledges it.
We investigate, call you if needed, and record the resolution on the tracking page within 30 days.
Not satisfied? Ask for escalation to the Grievance Officer, or approach the National Consumer Helpline (1915 / consumerhelpline.gov.in).

Unsafe right now? Call 112. Logged-in customers can also use the SOS button.